Technical Support
Technoton Technical Support Contacts
+420 910 129 913
e-mail: [email protected]
Mon–Fri, 7:00 — 24:00 (UTC+03:00)
If you encounter difficulties with installation, configuration, or operation of the equipment, our team will help you via phone or e-mail.
Languages: English, Spanish.
Before contacting support, we recommend checking the product documentation — contains answers to most common questions.
Support is handled by engineers from the Technical Department—an internal Technoton unit that tests both existing and new product models, verifies compatibility with third-party devices and software, develops installation methodologies, and trains fuel monitoring and telematics installers worldwide.
Technoton’s Technical Department is a team of highly qualified engineers with extensive hands-on experience installing and configuring both complex telematics systems and individual hardware components for vehicle telematics and stationary asset monitoring.
Typical reasons for contacting Technoton Technical Support:
- The equipment operates incorrectly or reports errors
- Unable to configure communication with a terminal or monitoring platform
- Discrepancies in sensor readings
- Difficulties with calibration or tank calibration
- Questions related to diagnostics and maintenance
Other Technical Services by Technoton
What is Technoton equipment used for?
Technoton equipment is used in telematics and asset monitoring systems to solve fuel control tasks and monitor operating parameters of heavy trucks, construction machinery, agricultural equipment, sea and river vessels, railway transport, diesel generators, liquid-fuel boilers, as well as other types of mobile and stationary equipment.
Task: detection of fuel drains/refueling, fuel level monitoring — which equipment should be used?
DUT-E fuel level sensor. The fastest and most reliable way to select the appropriate model is to contact the Technoton Sales Department or an official representative in your region.
Task: fuel consumption monitoring — which equipment should be used?
Actual fuel consumption is measured using the DFM fuel flow meter. The fastest and most reliable way to select the appropriate model is to contact the Technoton Sales Department or an official representative in your region.
How to install and configure the DUT-E fuel level sensor / DFM fuel flow meter?
For correct installation and configuration, we recommend completing Technoton official training for installers (theory and hands-on practice) or remote training conducted by the Technoton Technical Department.
An alternative option is supervised installation, which involves Technoton specialists visiting your site and performing a reference installation with explanations and comments.
How to connect Technoton equipment to Galileosky / Teltonika / Navtelecom / other onboard terminals?
The list of onboard terminals compatible with Technoton equipment is available
here.
Operation manuals and detailed configuration guides are available in the Technoton Document Center.
How can I purchase Technoton equipment?
Please contact the Technoton Sales Department or an official representative in your region.
What is the warranty period for Technoton equipment?
The warranty period varies by product. For example, DUT-E fuel level sensors are covered by a warranty of up to 3 years.
Detailed warranty information is available on the
Technoton Product Service page.
What should I do if difficulties arise during installation, configuration, or operation?
Please refer to the “Diagnostics and Troubleshooting” section of the relevant product Operation Manual (available in the Technoton Document Center).
If the issue cannot be resolved, please contact Technoton Technical Support.
