Technoton warranty and post-warranty product service
Attention!
Before sending equipment to any service center, please contact Technical Support first – many issues can be resolved remotely. If Technical Support confirms that repair is required, please contact your nearest service center to receive further instructions. Please note that the service center will require a completed RMA form to process your request as quickly as possible.
You may choose any service center you prefer. Please contact the service center in advance for shipping instructions to help avoid potential customs delays.
Main service center
Technoton telematics EOOD
Technoton telematics EOOD, Nestor Abadzhiev 43B, 4023 Plovdiv, Bulgaria
E-mail: [email protected]
Phone: +359 878 612 334
Contact place for sending equipment from any country:
Wagencontrol s.r.o.
(forwards queries and equipment to main service center)
Holečkova 777/39, 150 00 Prague, Czech Republic
+420 777 760 480
e-mail: [email protected]
Regional service centers
LLC “Ukrprfoftrans”
Ukraine
18B Pavla Tychyny Ave., Kyiv
+380443619599
+380443792438
[email protected]
LLC “New Agrotechnologies”
Republic of Uzbekistan, Syrdarya Region, Gulistan City, Obod Yurt Mahalla, Ibn Sina Street, House 90, 120100.
+998-97-341-05-80
[email protected]
Warranty terms
Please, fill in the RMA application form and e-mail it to the selected Service Center prior to shipping the devices.
Return Merchandise Authorization (aka Certificate of Damage)
The warranty does not cover products where a defect or damage has arisen from failure to comply with the transportation, storage, installation, wiring, configuration, or operating conditions specified in the applicable product User Manual, as well as in the following cases:
- physical damage;
- compromised product integrity (seals/labels broken, signs of unauthorized opening);
- use of non-genuine spare parts or consumables, or servicing/repair/modification performed outside an authorized service center;
- electrical damage caused by out-of-spec power supply parameters and/or incorrect wiring;
- use of incompatible or incorrectly connected external devices or components;
- moisture or condensation ingress into the housing, including signs of oxidation/corrosion;
- contamination causing damage to the product (including sediment and mechanical fuel impurities), or ingress of foreign objects, liquids, or insects into the housing;
- exposure to temperatures or radiation outside the specified operating range;
- acts of nature, fire, accidents, flooding, or other force majeure events;
- configuration or reprogramming using third-party software, where this has resulted in a malfunction;
- for products with a GSM modem – SIM card failure or blocking, or carrier-side issues preventing the product from functioning as intended.
A product is considered serviceable if no defect is confirmed upon diagnostic inspection. The nature of any defect and its cause are determined through diagnostic testing and documented in the service center report.
* Warranty periods are stated for reference only. The exact warranty period is set out in the Specifications supplied with each unit.
