Technoton warranty and post-warranty product service
Attention!
Before sending equipment to any service center, please contact Technical Support first – many issues can be resolved remotely. If Technical Support confirms that repair is required, please contact your nearest service center to receive further instructions. Please note that the service center will require a completed RMA form to process your request as quickly as possible.
You may choose any service center you prefer. Please contact the service center in advance for shipping instructions to help avoid potential customs delays.
Main service center
Technoton telematics EOOD
Technoton telematics EOOD, Nestor Abadzhiev 43B, 4023 Plovdiv, Bulgaria
E-mail: [email protected]
Phone: +359 878 612 334
Contact place for sending equipment from any country:
Wagencontrol s.r.o.
(forwards queries and equipment to main service center)
Holečkova 777/39, 150 00 Prague, Czech Republic
+420 777 760 480
e-mail: [email protected]
Regional service centers
LLC “Ukrprfoftrans”
Ukraine
18B Pavla Tychyny Ave., Kyiv
+380443619599
+380443792438
[email protected]
LLC “New Agrotechnologies”
Republic of Uzbekistan, Syrdarya Region, Gulistan City, Obod Yurt Mahalla, Ibn Sina Street, House 90, 120100.
+998-97-341-05-80
[email protected]
Technoton warranty terms
Please, fill in the RMA application form and e-mail it to the selected Service Center prior to shipping the devices.
Return Merchandise Authorization (aka Certificate of Damage)
The warranty does not apply to products with any of the following:
- Mechanical damage (including accidental damage) resulting from failure to follow the transportation, storage, and operating requirements specified in the Operation Manual for the relevant product.
- Broken or missing seals and/or damaged special labels.
- Damage resulting from the use of non-original spare parts, or from maintenance, repair, or modification performed by individuals or organizations not authorized by the manufacturer’s Service Center.
- Evidence of electrical and/or other damage caused by unacceptable deviations in the external power supply parameters.
- Damage caused by the use of incompatible or incorrectly connected additional devices, buses, interfaces, sensors, or adapters.
- Traces of oxidation on internal parts or other signs of moisture ingress into the device housing.
- Damage caused by ingress of foreign objects, corrosive liquids, or insects.
- Damage caused by exposure to high temperature or microwaves.
- Damage caused by household factors, natural disasters, fire, accidents, or other external events beyond the manufacturer’s control.
- Damage resulting from attempts to configure the hardware using third-party software.
- A GSM modem that does not perform its required functions due to a malfunctioning SIM card used in the device, or due to blocked/disabled services.
- Cases where the product is found to be fully operational (no malfunction confirmed by the Service Center).
* Warranty periods are stated for reference only. The exact warranty period is set out in the Specifications supplied with each unit.
