Technoton warranty and post-warranty service

Warranty and post-warranty repair of products are carried out by Regional Service Centers (RSC).

Warranty and post-warranty repair of products are carried out by Regional Service Centers (RSC).

Attention!

Before sending equipment to any service center – please, contact Technical Support for a quick fix. After the technical support confirms necessity of repair – please contact the closest service center to receive more info on firther steps. Keep in mind, a service center will require RMA filled to resolve the issues in shortest time possible.

Main service center (all regions) – “Technoton telematics” RSC

“Technoton telematics” Regional Service Center serves Technoton customers from all regions. If it’s more convenient for you to contact a Regional Service Center or a contact place – please, refer to the list below this section

Address: Technoton telematics EOOD, Nestor Abadzhiev 43B, 4023 Plovdiv, Bulgaria
E-mail: [email protected]
Phone: +359 878 612 334
View map

List of Regional Service Centers and contact places

Company

 

Adress Contacts
 
Wagencontrol s.r.o.  (contact place for sending devices to service and minor repairs) Holečkova 777/39, 150 00 Prague, Czech Republic. +420 777 760 480
e-mail: [email protected]

Company

 

Adress Contacts
Mekongwave Ltd.

 

48 Bac Ai Street, Tan Thanh Ward, District Tan Phu, Ho Chi Minh City, Vietnam +84 903664871
+84 862885138
[email protected]

Company Adress Contacts
Tracking and Monitoring Tech 20-24 Ozumba Mbadiwe Victoria Island Lagos Phone +2349155575777
Email [email protected]

All countries

Technoton Baltic SIA
(contact place for sending device to service and minor repairs)

Zemitana street 9A, LV1012 Riga, Latvia
+371 293 552 94
[email protected]

Wagencontrol s.r.o.
(contact place for sending device to service and minor repairs)

Holečkova 777/39, 150 00 Prague, Czech Republic
+420 777 760 480
e-mail: [email protected]

Poland

F. H. U. KARSON

ul. Bieszczadzka 21, 71-042 Szczecin, Poland
+48 91 489 22 25
[email protected]

Vietnam

Mekongwave Ltd

48 Bac Ai Street, Tan Thanh Ward, District Tan Phu, Ho Chi Minh City, Vietnam
+84 903664871
+84 862885138
[email protected]

Nigeria

Tracking and Monitoring Tech

20-24 Ozumba Mbadiwe Victoria Island Lagos
Phone +2349155575777
Email [email protected]

Technoton warranty terms

Please, fill in the RMA application form and e-mail it to the selected Service Center prior to shipping the devices.
Return Merchandise Authorization (aka Certificate of Damage)

The warranty is not applicable to the products, which have:

— mechanical damages (including accidental) resulting from non-observance of the rules of transportation,
storage and operation described in the Operation Manual for a specific Product;

— damaged seals and / or special labels;

—  damages resulting from the use of non-original spare parts, as well as carried out maintenance,
repair or modification of equipment by individuals or organizations that do not have a license from the Service Center;

— traces of electrical and / or other damage resulting from unacceptable changes in the parameters of the external electrical network;

— damages caused by the use of incompatible or incorrectly connected additional devices, buses, interfaces, sensors and adapters;

— traces of oxidation on internal parts or other signs of moisture ingress into the device case;

— damages due to ingress of foreign objects, corrosive liquids, insects;

— damages caused by high temperature or microwave exposure;

— damages caused by household factors, the elements, fire, sudden accidents, accidental external factors;

— damages caused by attempts to configure hardware by third-party software;

— GSM modem and not performing the required functions due to a malfunction of SIM-card used in the device or  blocked services;

— all signs of normal operation (malfunction is not detected by a service center).

 Product Warranty period from the production date*
DUT-E fuel level sensor 36 months
DUT-E S7 fuel level sensor 24 months
DUT-E GSM, DUT-E 2Bio fuel level sensors 24 months
DFM, DFM D fuel flow meters 36 months
DFM Marine, DFM S7 fuel flow meters 24 months
Crocodile contactless readers 60 months
CrocoLITE contactless reader 24 months
CANUp telematics gateways 24 months
MasterCAN DAC, MasterCAN data converters 24 months
MasterCAN Tool CANbus simulator-analyzer 24 months
S6 SK, S6 SK BT service adapters 24 months
“Telematics” educational trainers 24 months, warranty does not cover natural wear and tear
of components like lamps, sealings, ties, hoses, buttons, levers, accumulators.

* Warranty terms are indicated for reference, exact service life is indicated in the Passport, which is included in the delivery of each unit.

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