Service

For a warranty service please fill in the RMA application form and e-mail it to the regional service center or Minsk service center.
Certificate of Damage

The warranty is not applicable to the products, which have:

— mechanical damages (including accidental) resulting from non-observance of the rules of transportation,
storage and operation described in the Operation Manual for a specific Product;

— damaged seals and / or special labels;

—  damages resulting from the use of non-original spare parts, as well as carried out maintenance,
repair or modification of equipment by individuals or organizations that do not have a license from the Service Center;

— traces of electrical and / or other damage resulting from unacceptable changes in the parameters of the external electrical network;

— damages caused by the use of incompatible or incorrectly connected additional devices, buses, interfaces, sensors and adapters;

— traces of oxidation on internal parts or other signs of moisture ingress into the device case;

— damages due to ingress of foreign objects, corrosive liquids, insects;

— damages caused by high temperature or microwave exposure;

— damages caused by household factors, the elements, fire, sudden accidents, accidental external factors;

— damages caused by attempts to configure hardware by third-party software;

— GSM modem and not performing the required functions due to a malfunction of SIM-card used in the device or  blocked services;

— all signs of normal operation (malfunction is not detected by a service center).

Product	Warranty period from the production date*
DUT-E fuel level sensor	36 months
DUT-E S7 fuel level sensor	24 months
DUT-E GSM, DUT-E 2Bio fuel level sensors	24 months
DFM, DFM D fuel flow meters	36 months
DFM Marine, DFM S7 fuel flow meters	24 months
Crocodile contactless readers	60 months
CrocoLITE contactless reader	24 months
CANUp telematics gateways	24 months
MasterCAN DAC, MasterCAN data converters	60 months
MasterCAN Tool CANbus simulator-analyzer	24 months
S6 SK, S6 SK BT service adapters	24 months
“Telematics” educational trainers	24 months, warranty does not cover natural wear and tear of components like lamps, sealings, ties, hoses, buttons, levers, accumulators.

* Warranty terms are indicated for reference, exact service life is indicated in the Passport, which is included in the delivery of each unit.